To log a service call the customer must complete form (Request for Technical Assistance) in full detail with all relevant information including an order number for the call out /repair.
Proof of purchase is required at the time of a technical service request.
The Radiant Maintenance Assistant will respond to the Call-Out and a Service Technician will contact the customer to make an appointment for the site visit.
Service is available if the customer perceives that the product is not performing according to Radiant’s QC & IP standards.
Should the Service Technician find that the fault is due to poor installation or any other reason other than a product defect Radiant Lighting will charge a Call-Out fee of R350.00 per hour plus spares used and the kilometers travelled according to AA rates.
The customer may be required to prove that the contractor who installed the product is skilled and qualified to perform such a task.
All Radiant luminaries carry a warranty period of a year and should the luminaire be found to be faulty during this period it will be repaired or replaced at the discretion of the Service Technician.
