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Goods Returned – Revised Terms and Conditions


 

Dear Valued Customer

 

Goods Returned – Revised Terms and Conditions

 

Please take note of our revised credit returns policy in respect of goods returned for credit, effective from the 5th of April 2013.

 

A Returns Merchandise Authorisation (RMA) number does not guarantee that a credit will be passed. All goods will be evaluated before a credit note is authorised. Similarly, if returned goods are said to be damaged and the evaluation certifies otherwise, a credit will not be passed. It remains the customer’s responsibility to arrange transportation or collect rejected goods / unsuccessful RMAs – within 7 – 10 days of notification.

 

Contact details in respect of requests for credit listed below:

 

Shortages    
Johannesburg and KZN e-mail: [email protected] fax: 086-628-9534
Cape Town e-mail: [email protected] fax: 086-628-9536
     
Returns    
Johannesburg and KZN e-mail: [email protected] fax: 086-628-9534
Cape Town e-mail: [email protected] fax: 086-628-9536
     
Repairs    
Johannesburg and KZN e-mail: [email protected] fax: 086-625-0243
Cape Town e-mail: [email protected] fax: 086-620-4268

1. Returned stock will be rejected for return under the following conditions:
  • Goods not in their original packaging, and/or missing attachments.
  • Goods which have been used and not in the original packaging.
  • Stock older than 30 days from date of invoice.
  • All damages claims must be made within 72 hours of delivery.
  • It remains your responsibility to ensure that stock being uplifted by the courier company is the correct stock being returned for credit. Should stock received not correspond to RMA, the courier costs incurred will be charged to your account.
  • If any modifications, changes or customisations are made to the original product, the product may not be returned for credit.
  • Claims made due to short supply must be made within 5 working days from date of receipt of delivery.

2. If transport has been arranged and paid for by Radiant, the collection will be made within 8 (EIGHT) DAYS after the request has been issued.

N.B. Radiant will only issue an ‘Uplift’ instruction to our courier company for collection if the reason for return was an error from our side. All other courier arrangements are at your own expense.

 

3. The following procedure needs to be complied with to ensure prompt resolution of the respective query. Prior arrangements must always be made for all goods which need to be returned for credit.

  • Customer Return for Credit form (RETSD003) is to be completed and returned by e-mail or fax to contact information as listed above.
  • Thereafter an RMA number will be issued by the Returns Department as authorisation to return the goods for evaluation.
  • After the issue of an RMA, the relevant goods must be returned within 2 (TWO) WEEKS of this date.
  • The returned goods will not be considered for credit if not accompanied by the RMA form or if the returned product does not comply with the above criteria.
  • Only valid items listed on the RMA will be received (additional items returned without authorisation will be put aside and will not be accepted as Radiant’s responsibility.)
  • All unauthorised goods being returned for credit will be subject to a handling charge of 15% on stock items and 20% on assembled items.
  • If upon assessment of the returned goods it is noted that the reason code given on the Customer Return for Credit form (RETSD003) was not correct, a handling fee will be charged.
4. Repairs
  • For any request/enquiry relating to repairs kindly fax or e-mail us as per contact information listed above.
  • Goods damaged (after the 72 hour deadline) may be returned to the Repairs Department together with a completed Customer Return for Repair Request form (RETSD002).
  • Product(s) being returned for repair will first be assessed and notification of findings sent prior to any work undertaken.

For your ease of reference, the new and revised Return’s Policy will be made available on our website. Kindly note all invoices will be subject to these terms and conditions.

 

Please feel free to contact us should you require further information.

 

Yours sincerely

Farhad Ally
Managing Director


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